ACTiSYS Corporation is dedicated to providing our customers with the best support during and after the sale. Please use this Web-based form, and list: 1) Dongle serial number with the prefix? (2) Year/date purchased? (3) From whom you bought /bundled? (4) Your other IR device (type/brand/model) you want to link to?  to contact tech-support@actisys.com so we may address your concerns. (You'll download this form and email us as attachment. Thank you!)