| -- Technical Support
& Trouble Shooting Guide --
ACTiSYS Corporation has provided this online section of trouble shooting guidelines for
your review. In order to save yourself valuable time, please review
them before contacting our technical support team.
Q: Where can I buy
your products in the U.S.A.?
Answer:
You may purchase all of ACTiSYS' products direct. Please contact
the ACTiSYS office at (510) 490-8024, office hours are Monday
through Friday 9am to 5pm. An ACTiSYS order form can be downloaded
here. The order
form can be faxed to (510) 623-7268. We will confirm receipt of
the order via email. Alternatively, if you know what you would
like to purchase, you can email us at irda-info@actisys.com
Q: How can I pay
for your products?
Answer:
You can make a purchase by using any Visa or MasterCard. Please
ensure that you provide ACTiSYS with your full account number, the
card expiration date and your name as it appears on the credit
card. Alternatively, if you are representing a company that would
like to arrange credit terms, please contact us direct. ACTiSYS
will require your credit references in order to successfully
process your request.
Q: What are my
delivery options inside the continental U.S.?
Answer:
Please contact our US office dedicated team at
+1-510-490-8024 (California time) between 8:45 a.m.~5:00 p.m.,
or via email at
info@actisys.com,
to share your credit card information and purchase the Serial/USB IrDA adapters very soon.
Q: How can I purchase an ACTiSYS device if I live overseas?
Answer:
Please contact our US office dedicated team at
+1-510-490-8024 (California time) between 8:45 a.m.~5:00 p.m.,
or via email at
info@actisys.com,
to share your credit card information and purchase the Serial/USB IrDA adapters very soon.
Q: Is there a
warranty on your products?
Answer:
ACTiSYS products all carry a one-year warranty, with the proviso
that the warrant label is not tampered with.
Q: Where can I get
more information about your products?
Answer:
For further information on the company itself or ACTiSYS products
please contact our dedicated staff at (510) 490-8024 or at irda-info@actisys.com.
If the
problem is still unsolved, please contact ACTiSYS technical
support.
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